Answers to your frequently asked questions.

Using Guesty For Hosts

Why can't I log into my Guesty for Hosts account?

You may be going to the wrong login page, since we have another platform called Guesty For Pros. Make sure you’re heading to app.guestyforhosts.com to login to the Guesty For Hosts platform.

I tried using the password reset function. Why haven't I received my email?

You may be going to the wrong login page, since we have another platform called Guesty For Pros. Make sure you’re heading to app.guestyforhosts.com to login to the Guesty For Hosts platform.

How does your pricing work?

When subscribing to Guesty For Hosts, you can choose from a Monthly Plan or Annual Plan. With our Monthly subscription plan, you’ll pay a set fee once per month that is determined by the number of listings you are managing on our platform. With our Annual subscription plan, you’ll pay a set fee once per year that is also determined by the number of listings you are managing on our platform.

If you add or remove listings from Guesty For Hosts at any time, your monthly or annual fee will be automatically updated accordingly and reflected in your next invoice.

Pricing per number of listings varies. To see our subscription costs in your region and calculate your rate, head to our Pricing page!

I have one property listing that I have connected to Airbnb, Booking.com, and Vrbo via Guesty For Hosts — will I be charged for three listings?

No, in this case you will be charged for only one listing no matter how many channels you connect that listing to via Guesty For Hosts. You can have a listing connected to as many channels as you want.

How do I disconnect my Airbnb account from Guesty For Hosts?

To disconnect access between Guesty For Hosts and your Airbnb account, please follow these steps on Airbnb: 

  • Go to your Account Settings
  • Select ‘Privacy & Sharing’
  • Click on the ‘Sharing’ tab
  • Under ‘Connected Apps’, click or tap ‘Remove Access’ for Guesty For Hosts

Can I sync my own website with Guesty For Hosts?

Guesty For Hosts does not currently have a booking widget or calendar widget that you can simply drop into a custom-built website. However our platform does include a Website Builder feature that allows you to create your own branded booking website in just minutes, which is then seamlessly synced with everything else you are managing on Guesty For Hosts. If needed, you could then link your original website with specific property pages on your Guesty For Hosts booking website and have guests book from there.

Does Guesty For Hosts offer users access to any smart lock providers?

Guesty For Hosts is proud to offer our users access to smart locks via providers Schlage Sense, Schlage Encode, Schlage Encode Plus, August and Yale at an additional cost. Pricing varies per provider.

Does Guesty For Hosts offer users access to any smart pricing tools?

Guesty For Hosts is proud to offer our users access to smart pricing tools PriceLabs and Wheelhouse at an additional cost. Pricing varies per provider.

Are there any additional or hidden fees I may be charged?

Beyond our monthly or annual subscription charges, there are no hidden fees you will be charged by Guesty For Hosts. We do offer some add-on features and services that are not included in our subscriptions, so you may be charged if you choose to use them. These add-on options include:

  • If you want to use your own custom domain name when creating a website with our Website Builder feature, there is an annual charge of $100.
  • Our new Damage Protection feature is an add-on coverage option you can choose to apply to your listings for easy, reliable protection. Pricing options for this service vary.
  • If you choose to use one of our smart lock integrations, you will be charged separately for each generated entry code.
  • If you activate the Chargeback Protection option via our payment processing partner Stripe, there’s an added 2% fee per covered transaction.

*Please note: these are all optional, extra features that you can choose to use or not. You will not be charged any of these additional costs unless you have opted in to these supplementary services.

Why Guesty For Hosts is the Ideal Property Management Software

Why should I integrate a property management software into my business?

Managing short-term rentals on multiple OTA platforms can be incredibly time-consuming. Guesty For Hosts allows users to automate manual tasks with time-saving tools that simplify your property management business. Our features consolidate all your listings, reservation calendars and guest communication into one easy-to-use platform, available both on desktop and a dedicated mobile-app (iOS and Android).

What can Guesty For Hosts offer my business?

Guesty For Hosts was built to give you access to every part of your business whether you’re in the office or on-the-go. Our mobile-first, affordable and intuitive platform simplifies the complex tasks of managing listings on multiple platforms including Airbnb, Vrbo, Booking.com and more.

With Guesty For Hosts you can unify and manage multiple calendar listings, streamline guest communication into one inbox, build a booking website in minutes to accept direct reservations and avoid OTA fees, automate time-consuming tasks and create smart pricing flows. Save time and focus on seamlessly running your rental business remotely.

Who is the typical Guesty For Hosts user?

Guesty For Hosts is proud to offer the most comprehensive property management platform and solution for small hosts and property owners managing vacation rental listings. Our users range from independent property managers and small teams, to homeowners looking to earn rental income as a side gig.

Why Guesty For Hosts over Guesty For Pros?

Guesty For Hosts is the ideal property management software for small property managers or hosts looking for a simple and powerful set of tools to run their business from the palm of their hand. Hosts can benefit from this easy-to-use, affordable solution to manage their short-term rentals.

Guesty For Pros is a more robust platform with features including Accounting, Advanced Analytics and 24/7 guest communication services. The optimal choice for those managing more than a handful of rentals and bigger teams, Guesty For Pros offers 15+ core features and has custom pricing packages tailored specifically to your business. Request a demo here.

How many direct integrations does Guesty For Hosts have with Online Travel Agencies (OTAs)?

Guesty For Hosts currently integrates directly with 6 online booking platforms, including Airbnb, Booking.com, TripAdvisor, Expedia, 9flats.com and Vrbo.

Does Guesty For Hosts provide customer support?

Guesty For Hosts has a team dedicated to providing technical support to our users whenever challenges arise. We work to resolve issues quickly and efficiently and reach out to third-party partners on our users’ behalf whenever necessary.

In which regions is Guesty For Hosts available?

Guesty For Hosts is a cloud-based platform available in English to users worldwide.

How do I get started?

You can start your 14-day free trial of Guesty For Hosts immediately – no credit card or setup fee required and you can cancel anytime. Sign up now to see what Guesty For Hosts can do for your rental business.

Guesty For Hosts vs. Guesty For Pros - Which Software Is Right For You?

Which Guesty offering is best for my business?

Guesty For Hosts is an affordable, mobile-first and intuitive solution for small property owners and managers with a handful of listings. Start your business journey with this platform’s easy-to-use features designed to manage your business on-the-go so you can earn revenue on the side. The mobile app is available on both iOS and Android.

Guesty For Pros is for professional property management companies and enterprise hospitality brands – suiting businesses with over a handful of properties to those running large-scale, multi-city operations. With 15+ core features and the most robust Marketplace of third-party integrations in the industry, Guesty For Pros will take over your manual operations so you can operate with a lean team, grow and scale your business.

Both Guesty For Pros and Guesty For Hosts feature full desktop and mobile capabilities to manage your entire short-term rental business directly from the palm of your hand.

How many properties can I manage with Guesty For Hosts?

Guesty For Hosts is specifically designed to work with hosts managing a handful of listings. It enables users to directly integrate listings from channels including Airbnb, Booking.com, Expedia, Tripadvisor, Vrbo, and 9flats.com.

What is the pricing difference between Guesty For Hosts and Guesty For Pros?

You can start out using Guesty For Hosts free of charge with a 14 day free trial – no set up or onboarding fee required. After your free trial, you can choose a monthly or annual plan. Rates are determined by the number of listings you plan to import & manage on the platform. For more information on pricing and to start your free trial today, head to our pricing page here. You may cancel at any time.

Guesty For Pros has custom pricing packages tailored to your specific business size and needs. Conveniently request a demo of Guesty For Pros here.

What does Guesty For Pros offer larger businesses and property portfolios?

Guesty For Pros offers 15+ core features to manage every aspect of your property management business from A to Z, including Accounting, Advanced Analytics, Task Automation, and 24/7 Guest Communication Services. Each user benefits from a customized onboarding journey with a dedicated product expert to ensure seamless set up.

For success stories on how users have grown with Guesty For Pros, head here.

Which core features does Guesty For Pros offer that Guesty For Hosts does not?

Guesty For Pros offers best-in-class solutions for larger short-term and vacation rental property management companies that require a more sophisticated platform to run enterprise operations. Specific core features that are unique to Guesty For Pros include:

  • Multi-Unit & Complex Management Tools with flexible inventory arrangements
  • Advanced Analytics for in-depth business analysis in order to make well-informed business decisions
  • Open API functionalities so you can enjoy all of the software’s functionalities from your own platform
  • A Marketplace with 90+ partners in 28 categories
  • The best in class Multi-Calendar in the short-term rental industry
  • Automated Task Flows based on reservation type
  • Revenue management capabilities to calculate rate strategies and implement plans, coupons, promotions & channel markups in-house
  • A Trust Accounting-Compatible feature set to eliminate repetitive tasks and minimize human error
  • A Housekeeping & Maintenance Module with Automated Tasks and Workflows
  • A dedicated Owners Portal with option to brand, create owner statements, block calendars
  • Choose 65 different reporting parameters to share with specific owners
  • Damage protection & short-term rental insurance
  • Communicate with guests via Whatsapp, used by 2 billion people worldwide

Can I switch from Guesty for Hosts to Guesty for Pros in the future?

Yes. Guesty For Hosts is the ideal solution for those starting off in the property management business with a handful of listings. If your business grows, our team will assist you in transitioning to Guesty For Pros so you can take your business to the next level.